By Donna TunneyIn the Hot SeatCruise editor Donna Tunney asked Costa Cruises' vice president of sales, Scott Knutson, about the company's response to crises. Read More After coming face to face with two shipboard catastrophes within six weeks, Costa Cruises is vowing to make a comeback by leaning on two key assets: the historical strength of its brand and its travel agent partners, said Scott Knutson, the line’s vice president of sales and marketing.
Just as the Jan. 13 Costa Concordia accident started to recede from the headlines, a fire broke out Feb. 27 in the Costa Allegra’s generator room, leaving the ship adrift in the Indian Ocean until tug boats from an island in the Seychelles arrived to tow the ship to Mahe, Seychelles.
It arrived there March 1, after passengers endured 48 hours without electrical power.
The 820-passenger ship was carrying 627 passengers, mostly European but including eight Americans, and about 400 crew members.
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